How to Send an Error Report (Logging a Transfer)

How to send an error report

Prior to making the transfer, go to the Log tab and make sure "Verbose" is checked.

 

Then reproduce the problem (Transfer the file) and return to the Log tab.

Click "Send Error Report".

 

Fill out the form, giving us as much detail as possible.

Check "Send debug information." (1)

If possible, send us the input file. Your data will be held in the strictest privacy. (2)

Click "Send Report." (3)