Frequently Asked Questions

Sales

• I Have a Question About Tax Exemption/VAT
• Where can I get your W-9?
• What is the difference between a "subscription" and a "perpetual" license?

R Files

• I transferred a file to R and the time values are now displayed incorrectly. What is going on?

Activation

• MAC: Version 13 stopped working when I upgraded to Catalina
• "Unknown Developer" Message--Installing Stat/Transfer on MacOS 10.15 Catalina
• I didn't deactivate Stat/Transfer, and now I no longer have access to my computer. Can I free up an activation somehow?
• How do I activate Stat/Transfer?
• How do I Activate Stat/Transfer without an Internet Connection?
• How do I whitelist Stat/Transfer in Norton?

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Licenses

• I am having a problem installing my license.
• Can I install Stat/Transfer on a network server?

Error Messages

• "Cannot find a 64/32 bit ODBC driver for Access"
• When I try to activate I get an error that says "This Serial Number has Already Been Activated."
• I am getting an error message about encoding errors.
• "I cannot run Stat/Transfer on Debian Linux 9.4. It says I am missing libpng12. What shold I do?"
• Optimization error: Line 113698: More than eight newlines encountered in quoted string. Please check your ASCII Options to make sure that they are appropriate for your file.
• When I try to activate Stat/Transfer, I get an error message that says "The activation code you are trying to submit is for a different platform". I'm using the same platform I used last time!

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Linux

• Should I install Stat/Transfer with root privileges?
• I installed Stat/Transfer, but when I click on the icon, nothing happens!

SAS Data Files

• Stat/Transfer reports a “dictionary error” or otherwise refuses to read my SAS transport file. What is the matter?
• SAS refuses to read the SAS data file created by Stat/Transfer. What should I do?
• Stat/Transfer won’t read my SAS data file. What’s wrong?

ODBC Data Sources

• I am having problems with ODBC or Access on using 32 bit Stat/Transfer on 64 bit Windows. What should I do?
• I can see my data source on Stat/Transfer’s list, but I encounter errors when I try to connect to it.
• Why can’t I find my database in the list of ODBC sources?

S-PLUS FILES

• Stat/Transfer will not read my S-PLUS file. What is wrong?

Stata

• How do I save to an earlier version of Stata?

Worksheet Files

• Q. I have some blank rows in my worksheet. Stat/Transfer stops reading the data as soon as it encounters a blank row. Is there any way to work around this?
• How should I represent missing values in my worksheet?
• I have variable names in the first row of my worksheet, but Stat/Transfer doesn’t use them. It makes up names like col1 and col2. How can I solve this problem?